Q. Help! I can't log in to my NEIUport account?


If, when you first initialized your NEIU account, you answered your secret questions, then go to NEIUport and click on the option “Reset your Password” located just below the Secure Access Login Box. Enter your NEIU NetID and then click on “What is my password?”. The secret questions you answered when your first initialized your NEIU account will appear. Answer the questions and then click on "Login". If you answered your secret questions correctly, you will be prompted to create a new password.

If you did not answer your secret questions correctly or did not answer the secret questions when you first setup your account, please contact the Helpdesk at 773-442-4357 or via email at helpdesk@neiu.edu to resolve. Their office hours are Monday thru Thursday – 8:30am to 7:00pm and 8:30am to 4:30pm on Friday.


  • Last Updated Dec 04, 2018
  • Views 1487
  • Answered By Leah Mengarelli

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